SMS Consent & Messaging Program
Kindred is a voice-first matchmaking app for iPhone, made by The Kindred Company LLC. This page describes the one SMS program Kindred runs: how members give consent, exactly what we text them, and how they opt out.
1. What we send
Kindred sends two kinds of text messages, both strictly about the member's own account. We never send marketing or promotional texts.
- Verification codes — one-time passcodes to sign in, delivered via Twilio Verify.
- One confirmation text the first time a member signs in, stating the program, frequency, rates, and STOP/HELP (the exact text is the first sample below).
- Service notifications about the member's matches and dates — a note when their matchmaker has an introduction ready, invitations and reminders for the voice dates they plan, and confirmations of evenings they arrange in the app.
- One launch invitation, only to someone who asked for it on the waitlist at akindredlove.com by ticking an unchecked box (section 2): a single text saying Kindred is ready in their city, with the download link. A couple of messages at most, then nothing further unless they create an account.
Message frequency varies with the member's activity. Message and data rates may apply.
2. How members opt in
Opt-in happens in two places, both ours, both explicit.
In the app. The phone-number screen of the Kindred iOS app, at account creation and sign-in. The member types their own mobile number and taps Send Code, with this disclosure displayed in full on the same screen:
By tapping Send Code, you agree to receive text messages from Kindred: a verification code to sign in, and updates about your matches and dates: introductions, call invites, reminders, and confirmed plans. Message frequency varies. Message and data rates may apply. Reply STOP to opt out of updates, or HELP for help.
See our Terms of Service and Privacy Policy.
On the website. The waitlist form at the bottom of akindredlove.com asks for a mobile number and a city and shows this checkbox, unchecked by default; the form cannot be sent until it is ticked. The exact sentence shown, the time, the IP address and the browser are stored with the number as the record of consent:
Text me when Kindred is ready in my city. A couple of messages from Kindred, no more. Msg & data rates may apply. Reply STOP to stop, HELP for help. See akindredlove.com/sms-consent and /privacy.
No message of any kind is sent before one of those two acts. Phone numbers enter our system no other way: no purchased or imported lists, no third-party opt-ins. Consent to notifications is not a condition of purchasing anything.
3. The opt-in screen
4. Sample messages
5. Opting out and getting help
Reply STOP to any message to opt out of notifications at any time; reply HELP for help, or email support@akindredlove.com. Opting out does not close the member's account, but verification codes are required to sign in. Carriers are not liable for delayed or undelivered messages.
6. Privacy
We do not share phone numbers, SMS consent, or any mobile opt-in data with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third party. Full details: our Privacy Policy (§4, Text messages) and Terms of Service (§13, SMS notifications).